Frequently asked questions
To make it easy for you, when you place a new order, we already enter your address as the delivery address. Of course, you can change this address and have your order delivered to work, friends or family. If so, enter a different address when checking your details. We will make sure your order gets to the right destination.
If you order before 4.30 pm, your order will be dispatched the same day on weekdays. Orders placed on Saturday & Sunday will be shipped with those placed on Monday.
Yes you will! As soon as the shipment has been created, you will receive immediate notification via e-mail. During the shipping process, you will be informed directly by the carrier about the status of the package. You can easily track your package using Track & Trace and see the expected delivery time.
The delivery time of your parcel is generally fixed. However, exceptions such as public holidays and ad hoc delays at the carrier can cause some delay. Is your delivery address in a remote area? Then take at least one extra working day into account.
1 working day
Germany (western part)
2 working days
Wadden Islands (NL)
3-4 working days
NB: Within the Netherlands and Belgium, Saturday is also the delivery day. Is your destination not listed above? Contact Customer Service and we will look into it with you!
You can search for an item using our search bar at the top right:
1) Enter a term.
2) If necessary, specify the category (e.g. tents).
3) Click on search.
Shipping costs are at your own expense.
KBC-CBS payment button
Belfius Direct Net
Yes, as long as your order has not yet been dispatched, you can cancel an ordered item by email or phone.
Once we have processed your cancellation request, a refund period of 14 calendar days applies.
Yes, you may when the article is incomplete, damaged or defective. This can be done free of charge within the guarantee period.
If you wish to return an article, you should always enclose a completed return form so that we can process the return quickly and correctly.
When purchasing products online, you have the option to cancel without giving a reason during 14 calendar days. This period starts the day after receipt of the article. If you exercise the right of withdrawal, you can return the product to us with all delivered accessories and - if possible - in its original state and packaging. If you exercise your right of withdrawal, only the shipping costs of the return will be for your account.
Received wrong or defective article
In the unlikely event that you have received a defective or wrong product, you can report this via te[email protected]. Any return shipping costs will be at our expense.
Your purchase amount
We will refund your purchase amount as soon as possible, but at the latest within 30 calendar days. As well as the shipping costs to be incurred when returning, if the fault lies with us.
You can return your items via the return form.
Within the warranty conditions, you do not have to pay anything. If the damage does fall outside the guarantee, you will receive a quote before the repair is carried out. You can always refuse. If you agree, we will try to repair the article as soon as possible.
Yes, from the moment you purchase the item, it comes with a 1-year warranty. At Baby-Phant your invoice counts as proof of warranty.
The Deryan tent is very easy to fold, watch the video on our youtube page for instructions.
This can sometimes happen and is easy to fix. Watch our repair video on our Youtube page for instructions.
The Deryan mattress inflates itself. By opening the valve the mattress fills with air, causing the foam to expand.
It is not wise to add extra air. A reaction of warm air can cause bubbles (air bubbles) to form from inside, which will not go away.
This is correct, in this model there is mesh at the bottom of the tent. This is for ventilation. If you prefer not to have this, we have wind screens available for our toddler, baby and toddler travel cot models.